(VI) Technology

Technology Core Competencies for Library Directors

A Library Director is able to …

A. Terminology

• Have a basic understanding of technology terminology

B. Computers and Library Equipment

• Identify the parts of a computer


• Correctly turn a computer on and off


• Use the mouse (left-click, right-click, double-click, drag), keyboard (functions keys, shortcuts), and other peripheral devices attached to the computer (scanner, speakers, flash drives)


• Turn printers on and off correctly


• Load paper and cartridges into printers


• Clear a paper jam


• Manage print spool


• Operate and perform basic troubleshooting for photocopiers, telephones, and fax machines.

C. Systems/Networking

• Know how to get to various network resources such as shared files and programs


• Be able to identify network equipment such as cabling, router, switch, and wireless technology


• Use good backup strategies


• Know how to contact the ISP

D. Troubleshooting/Maintenance

• Know how to end non-responsive programs


• Understand cables, power cords, and switches on all equipment


• Isolate and identify problems with hardware, software, and networks


• Locate and use manuals, FAQs, and know where to get help or technical support


• Communicate problems effectively to support/repair person


• Keep anti-virus software and operating system software updated

E. Security/Privacy

• Know what security software or hardware and filtering software is used on staff and public computers, how it protects the computers, and how to disable


• Use security software tools such as anti-virus and anti-spy ware


• Maintain secure passwords and have a password management system


• Be aware of the potential security and privacy threats while using e-mail and the Internet


• Articulate privacy and intellectual property issues that relate to library technology, including filtering software

F. Automated Library Systems

• Know the value and purpose of a library having an automated card catalog


• Operate the various modules of the library’s automation system (OPAC, circulation, cataloging, etc.)


• Design and/or use reports from the automated system for management of library operations


• Keep automation system updated


• Understand the budget process for automation


• Evaluate automation system for upgrade or migration


• Maintain a current backup of automated catalog

G. Operating System/Office Productivity Software

• Have a basic understanding of computer operating systems


• Have a basic understanding of common office productivity software


• Understand how to use word processing programs in the library environment


• Have the ability to use a spreadsheet program for a library application

H. Internet/E-mail/Web Design

• Understand web browser functions, URLs, basic web search methods, and evaluating search results


• Know the library web page address and what resources can be found there


• Know the importance of having a web presence and how to keep the library web site updated


• Know how to set up an e-mail account and how to access e-mail from anywhere


• Use digital communication tools such as email and electronic discussion lists effectively


• Know how to issue and use a Kansas Library Card


• Know how to use the available online databases


• Participate in digital distance learning opportunities

I. Instruction

• Teach basic computer and Internet use to patrons


• Teach the use of library equipment to patrons


• Teach patrons how to access KS online resources


• Teach patrons how to utilize the automated card catalog

J. Technology Planning/Policies

• Develop and maintain a library technology plan including a computer replacement plan


• Create, evaluate and implement library policies for computer, Internet, wireless usage, and technology disaster

K. Technology and Communication Discount Programs

• Have knowledge of e-rate and other technology discount programs

L. New and Emerging Technologies

• Use web conferencing


• Utilize local, regional, state, and national resources to keep apprised of new and emerging technologies and how they impact libraries